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For 30 years, e-mail has revolutionized the way we work and communicate. However, it is nowadays decried by all sides for the negative effects it generates. New collaborative tools are spreading in companies, promising to replace it.
But isn't the question of the tool the tree that hides the forest? The uses of the new tools tend to reproduce the same misdeeds as e-mails, or even worse. It is indeed our collective work practices that need to be questioned more than the tools.
This Benchmark n°9, "E-mail is dead. Long live e-mail", offers numerous examples of the organizational unthinkable within the collective uses of professional digital technology, and outlines the principles of a multi-dimensional regulation.