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The inclusion of people with disabilities in co-creation processes is very rare. However, research by Estelle Peyrard and Cécile Chamaret suggests the relevance of HSPs for the development of a universal product that can be used by all and highlights the good practices to be respected.
Since the adoption of the European Accessibility Act in 2018, industry players have been encouraged to apply the principles of universal design and thus make their products and websites accessible to all. Based on three co-creation workshops with people with disabilities (PSH) around distinct products (a check delivery terminal, a rehabilitation video game and a photocopier), Estelle Peyrard, doctoral student at the Institut Polytechnique de Paris and head of APF Lab and Cécile Chamaret, lecturers at École polytechnique, both attached to the Institut Interdisciplinaire de l'Innovation - Centre de Recherche en Gestion*, highlighted the benefits of co-creation in terms of universal design and associated good practices.
These design-for-all principles were formalized in the 1990s by the Center for Universal Design and concern in particular usability, universality of use and error tolerance. Who better than PSH to participate in the design of this type of product? In a recent article, Buisine, Boisadan and Richir propose to involve "extraordinary" users such as the elderly, PSHs or even children, because these, unfamiliar with the products, are able to return to the primary needs that other users have oublié́ by adapting to the inadequacies of existing products.
